RETURNS

NON RETURNABLE ITEMS
All Live Animals, Live Feeders and Frozen Feeders are not returnable under any circumstances.

MISSING or INCORRECT SHIPMENTS
Must be reported within 24 hours. After the next business day, we cannot be held responsible.
Please keep all your packaging materials and original shipping box with carrier label in order for us to file a claim.
Failure to do so may forfeit any claim. Text a photo of the damaged item and shipping box to our mobile number.

PRIVACY

At Dark Water Reptiles, we value our customers. We respect your privacy and we do not sell or rent your personal information.

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to sales@darkwaterreptiles.org for review.

WHY DID YOU RECEIVE AN E-MAIL FROM US?
If you received a mailing from us:
1. Your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future
or 
2. You have registered or purchased from our company

HOW CAN YOU STOP RECEIVING E-MAIL FROM US
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to make modifications, simply follow the instructions at the end of any email.

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to sales@darkwaterreptiles.org for review.

SECURITY

We developed an on-line commerce environment that is safe, easy, and respectful of our customers.

The site was developed to support secure on-line purchasing through the highest level 128 bit secure socket layer (SSL).